Appointments
How to Make an Appointment:
Please call us at 214-983-2880 to schedule an appointment.
If you are interested in a prescription for glasses or contacts, please let us know when scheduling.
Things to Bring to Your Visit:
1. Government issued photo ID
2. Current health insurance card, if insured.
3. Current prescription glasses (or sunglasses) and readers.
4. Eye medications (drops or pills).
5. List of other current medications.
6. A copy of your medical records if you have previously seen another eye doctor.
Payment
If your insurance plan has a co-pay, please be prepared to provide payment at check-in.
If your insurance plan does not have a co-pay or you have a high deductible plan, then you may be asked to pay for a portion of the exam visit at check-in.
Self pay patients will be asked to pay the full cost of the exam at check-in.
Please call us if you have any questions regarding payment for any upcoming (or prior) appointments.
We accept Visa, Mastercard, AMEX, Discover, cash or check.
Insurance
Metro Eye Center does not accept vision specific insurance plans (such as VSP or EyeBenefits).
Below is a current list of medical insurance plans we accept at this time. If you do not see your insurance plan listed, please call us to verify coverage.
Medicare / Medicare Advantage Plans
Aetna Healthcare – Medicare Advantage Plans
Amerigroup – Amerivantage -Medicare Advantage – HMO / PPO
BlueCross BlueShield of TX – Medicare Advantage PPO
Cigna – HealthSpring Texas – Medicare Advantage HMO / PPO
Molina – Medicare Advantage
Family Healthcare fka-Texas Bluebonnet – Medicare Advantage Plan
Global Health Medicare Advantage
Scott & White HealthPlan – Medicare Advantage
Superior HealthPlan – Medicare Advantage HMO
TexanPlus (Texas First) – Medicare Advantage HMO
Care N’ Care – Medicare Advantage – HMO/PPO
ChoiceCare (Humana) – Medicare Advantage – HMO / PPO / PFFS
HealthCare Highways – Mutual of Omaha Medicare Advantage
United Healthcare Medicare Advantage, All Products
Medicaid Plans
Aetna Better Health – Star Medicaid HMO
BlueCross BlueShield – Star / Star+Plus
Cigna-HealthSpring Texas – Star+Plus
Molina – Dual Options Star+Plus MMP
Molina – Star Medicaid HMO
Molina – Star Plus
Traditional Medicaid
Superior Healthplan – Star+ Medicare/Medicaid
Superior Healthplan – Star Medicaid HMO
Superior Healthplan – Star Plus
United Healthcare Medicaid
Private Insurance Plans
Aetna Healthcare – HMO / PPO
Aetna THR-Joint Venture – EPO Narrow Network
BlueCross BlueShield of TX – Blue Advantage HMO
BlueCross BlueShield of TX – Blue Essentials HMO
BlueCross BlueShield of TX – PPO, POS, Trad
ChoiceCare (Humana) – Preferred PPO
Cigna Healthcare – HMO/POS/Network
Cigna Healthcare – Open Access Plus
Cigna Healthcare – PPO/Choice Fund PPO
Coventry / First Health – PPO
Family Healthcare fka-Texas Bluebonnet – EPO
Family Healthcare fka-Texas Bluebonnet – HMO
Family Healthcare fka-Texas Bluebonnet – PPO
Galaxy Healthcare – Medical Savings Card
Galaxy Healthcare – Medicare Supplement
Galaxy Healthcare – PPO
HealthCare Highways – PPO
Healthscope Benefits, Inc.-DART
HealthSmart Preferred Care, Inc – ACCEL / GEPO / Health Payors / PPO
Independent Medical Systems – PPO
LoneStar Athletic Injury Network (USA MCO)
Molina – Exchange Network
MultiPlan – PPO
National Preferred Provider Network – PPO
Nexcaliber (AAGI) – PPO
Private HealthCare System PPO (MPI) – PPO
Provider Select – PPO
Scott & White HealthPlan – Commercial All Products
Superior Ambetter Commercial Exchange
Three Rivers Provider Network – PPO
USA Managed Care Organization – PPO
United Healthcare Commercial, All Products
Self Pay
Metro Eye Center offers simple cash pricing for patients without health insurance or with high deductible insurance plans.
Note: These prices do not include surgical procedures.
$250 — New Patient Exam Includes:
- Comprehensive dilated eye exam
- Any necessary diagnostic testing
- Glasses prescription
- $25 towards purchase of sunglasses or eyeglasses in our optical shop
$175 — Follow Up Exam Includes:
- Undilated eye exam
- Any necessary diagnostic testing
Click to learn more about comprehensive eye exams and our diagnostic equipment.
Frequently Asked Questions
Questions related to your Appointment
What should I bring to my appointment?
Please bring the following items:
– Government issued photo ID
– If insured, your current health insurance card
– Current prescription glasses (or sunglasses) and readers.
– Eye medications (drops or pills).
– List of other current medications.
– A copy of your medical records if you have previously seen another eye
doctor.
Do I need to have my eyes dilated every visit?
Not necessarily, but it does depend on your ocular health. Certain eye diseases such as macular degeneration may require more frequent dilated exam visits. Feel free to call ahead of your appointment to find out if you are scheduled for a dilated visit.
Should I take my eye medication before arriving at my appointment?
Yes! Please take your eye medications (especially your glaucoma medications) as scheduled on the day of your appointment. The only exception would be thick ointments or gels.
How long will my eye appointment take?
Please plan on at least 90 minutes for a comprehensive (dilated) visit. For undilated visits plan on at least 60 minutes. Your appointment length may vary depending on the following factors:
– Are you a new or established patient?
– Are you needing a prescription for glasses or contacts?
– Are you coming in for a routine exam or for a specific problem (glaucoma, diabetes exam, Plaquenil testing)?
– Are you needing additional diagnostic testing (visual field test or photos of your eyes)?
Our goal at Metro Eye Center is to provide you with an efficient experience without compromising on quality care.
I received a statement in the mail. How do I pay my remaining balance?
You have a few options to pay any remaining balance on your account.
Option 1: Log into our Patient Portal and select the “Bills” icon to make a payment online.
Option 2: Call our clinic at 214-983-2880 to make a payment over the phone.
Option 3: Follow the instructions on the statement and send a check to the clinic.
Option 4: Stop by our clinic to make a payment in person.
Questions related to your Eye Health
If I have diabetes, how often should I get my eyes checked?
According to the American Diabetes Association (http://www.diabetes.org/living-with-diabetes/complications/eye-complications/eye-care.html), the general recommendation is to undergo a dilated eye exam at least once a year. Depending on your eye health, you may need to be seen more often than once a year.
If you have diabetes and start experiencing decreased vision, double vision or floaters, please contact your eye care provider immediately.
What does 20/20 vision mean?
This relates to how well you can see (aka visual acuity). If you have 20/20 vision, then you can see at 20 feet what the average person can see at 20 feet. So if you have 20/30 vision, then you can see at 20 feet what the average person can see at 30 feet (so not as good as 20/20). Alternatively, if you have 20/15 vision, then you can see at 20 feet what the average person can see at 15 feet (so this is sharper than average).
Questions related to Glasses and Contacts
Should I bring my contact lenses to my appointment?
Yes. Please bring your contact lenses with you. If you have prescription glasses or readers, please bring those as well.
What should I do if I am having trouble seeing with my new prescription glasses?
Please call the clinic to schedule a time for us to check and make sure your glasses were made correctly. We may re-check your prescription to ensure that the you received the proper prescription. If you contact us within the first 45 days after receiving your prescription, we will repeat the refraction at no additional cost.
Can I leave my contacts in when I go to sleep?
We highly recommend that you remove your contacts before going to sleep (even for short naps). Wearing your contacts while sleeping puts you at increased risk for eye infections, dry eye and eye discomfort. Removing your contacts for sleep gives your eyes a break and can make wearing contacts a more comfortable experience.
Can I swim or use a hot tub with my contacts on?
We do not recommend swimming or using a hot tub with contacts. Water (even if it is a treated swimming pool) contains bacteria that can put you at increased risk for infection if you wear contacts. Even wearing swimming goggles over your contacts can still leave you at a higher risk for infection. A safe alternative to avoid wearing contacts in the water would be prescription swimming goggles. Some manufacturers sell swim goggles with built in prescriptions. Keep in mind that this may not provide you with the clearest vision unless it is your exact glasses prescription.
Questions related to your Eye drops
What happens if I miss my scheduled dose of eye drops?
Your eye drops (especially glaucoma drops) work best when taken on the prescribed schedule. But we understand that we can forget on occasion. If you miss a day time dose, take your medication later when you can. If you miss a night time dose, take it in the morning.
Do I need to put my eye drops in the fridge after getting them from the pharmacy?
Certain eye drops do require refrigeration. Latanoprost and Zioptan (tafluprost) are two glaucoma drops that should be refrigerated between 36° to 46°F (2° to 8°C) prior to use. Once latanoprost is opened, it may be stored at room temperature for 6 weeks. Zioptan comes in a foil pouch which after opening can be kept at room temperature for up to 30 days.